01
Prepare the history
Gather existing reports, current medicines and doses, known allergies, and the main question you would like to discuss.
For pet owners in the UAE · Dogs & cats
Online vet consultations.
A second opinion from home.
A guide to arranging a veterinary video consultation with Amer Grizic, DVM, DVMSc, from the UAE: what to prepare, AED fees, and how your appointment is confirmed.
Consultations on this pathway are in English. Your location and case suitability are checked before acceptance.
By appointment. For an emergency, contact your local veterinary clinic immediately.
Planning your consultation in the UAE
02
Send a request
Choose your package and AED in the currency selector. Complete the English form with your location and preferred time zone.
03
Review, then payment
Your case is reviewed before acceptance. If accepted, an email explains the next steps and provides the agreed Ziina payment link.
04
Confirm and meet
Payment is checked in Ziina before the appointment is confirmed. Your date, time, time zone and private video link follow by email.
Fees in UAE dirhams
Choose the time your questions need.
The links below open the English consultation page with AED selected. You can change the currency there; fees are fixed regional prices.
Focused
180 AED
20 minutes
- Focused review of relevant records
- One-to-one video consultation
- Brief written next-step notes
Standard
260 AED
30 minutes
- Review of the submitted history
- One-to-one video consultation
- Written summary and next steps
- One same-case written clarification within 48 hours
Extended
390 AED
45 minutes
- More detailed review of records
- Longer one-to-one video consultation
- Expanded written summary
- One same-case written clarification within 48 hours
Same-case follow-up within 14 days: 15 minutes, 90 AED, arranged separately.
Sending a request does not take payment or confirm a booking. The payment amount, currency, cancellation and refund terms are agreed before payment.
Before you submit
A useful record review starts with a clear question.
- Include existing reports and their dates, with a brief timeline of your pet’s condition.
- List current medicines and doses, known allergies, and the decision you would like help with.
- Attach relevant PDF reports, JPG or PNG photographs, or short MP4 videos: up to 5 files, 20 MB each, 100 MB in total.
- For original imaging files or questions about the language of a report, ask for instructions before uploading.
- Choose Asia/Dubai for UAE local time, and check your email address carefully so replies can reach you.
After the video consultation, you receive written notes or a summary according to your package. Information relating to your pet’s medical report that is discussed during the call is documented in the medical history.
Ask a question about preparing your recordsQuestions from pet owners in the UAE
Can I request a veterinary second opinion from Dubai or Abu Dhabi?
You can submit an online request from the UAE. Amer reviews your records, location and the suitability of the case before accepting it. The service is delivered by video and does not offer a walk-in clinic or emergency appointment through this website.
Which time zone should I choose?
Choose Asia/Dubai for a consultation planned in UAE local time. If you are travelling or requesting from another country, choose the time zone where you will join the call. Your preferred time is a request; the confirmed date, time and time zone arrive separately by email.
Do I pay before my case is reviewed?
No. After your records are reviewed and the case is accepted, you receive a Ziina link by email for the agreed amount and payment currency. Payment is checked before the appointment is confirmed. Cancellation and refund terms are provided before payment.
Can I request from another MENA country?
You can submit your location for review. Acceptance depends on the location, case and rules applicable to the consultation. An English-language or Arabic information page does not mean every service is available in every country. Consultations for this pathway are in English.
Where do my uploaded reports go?
Records submitted through the consultation form are stored privately for review. Clinical attachments are not sent by email. Keep the request reference shown after successful submission. Use the separate Ask a question form only for service questions, without clinical records or payment information.
Will an online appointment replace my local veterinarian?
Some questions can be discussed remotely, but an examination, tests or a procedure may still be needed. Diagnosis and prescribing are not guaranteed. You receive written next steps to discuss with your treating veterinarian. For an emergency, contact a local veterinary clinic immediately rather than waiting for an online reply.